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Terms & Policies

Effective Date: 01.15.2016

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These Terms & Policies govern your use of the Everlasting Visits website and services. By booking a service or using our website, you agree to the terms outlined below.

 

1. Nature of Our Services

Everlasting Visits provides in-person memorial visit services performed on behalf of families who are unable to be present. Services may include floral placement, reading of a personalized message, prayer (when requested), and photo or video documentation.

Everlasting Visits is not:

  • A funeral home

  • A cemetery operator

  • A religious institution

We coordinate memorial visits with care, respect, and dignity.

 

2. Booking Requirements

  • All services must be booked at least 14 days in advance

  • Full payment is required at the time of booking

  • A booking is not confirmed until payment is received

  • Bookings are subject to availability and cemetery guidelines

 

3. Cancellation & Refund Policy

We understand plans can change. Our cancellation policy is as follows:

  • 14 or more days before the scheduled visit:
    ✔ Full refund

  • 7–13 days before the scheduled visit:
    ✔ 50% refund

  • Less than 7 days before the scheduled visit:
    ✖ No refund

Refunds exclude costs already incurred for flowers, clergy coordination, or other third-party services.

 

4. Cemetery Rules & Compliance

All services are performed in accordance with the rules and regulations of the selected cemetery. Certain elements — such as video recording, music, or specific decorations — may be restricted or prohibited by cemetery policy.

If a requested item or activity is not permitted, Everlasting Visits reserves the right to modify the service while maintaining the intent and dignity of the visit.

 

5. Photos & Video

  • Photos and/or video are provided as part of certain services

  • Media is delivered privately to the client

  • We do not publish photos or video for marketing or promotional use without explicit written consent

  • In rare cases where recording is restricted, alternative documentation may be provided

 

6. Faith & Prayer Services

Prayer services are optional and provided based on the family’s preference and clergy availability. Prayer may be led by a priest, pastor, or other faith leader.

Everlasting Visits does not provide sacraments or religious rites and does not guarantee availability of specific clergy.

 

7. Optional Donations

Optional donations to clergy or religious institutions may be offered at checkout. These donations are:

  • Voluntary

  • Passed through in full

  • Not retained by Everlasting Visits

 

8. Weather & Unforeseen Circumstances

In cases of severe weather, cemetery closure, or circumstances beyond our control, services may be rescheduled at no additional charge. Refunds are not issued for delays or rescheduling caused by such events.

 

9. Limitation of Liability

Everlasting Visits is not responsible for:

  • Cemetery removal of items outside permitted timeframes

  • Changes in cemetery rules

  • Third-party service provider actions

  • Delays caused by weather or access restrictions

Our liability is limited to the amount paid for the service.

 

10. Respect & Conduct

We reserve the right to refuse or discontinue services that:

  • Violate cemetery rules

  • Involve inappropriate or disrespectful requests

  • Conflict with our standards of dignity and care

 

11. Intellectual Property

All website content, text, images, and branding are the property of Everlasting Visits and may not be copied or used without permission.

 

12. Changes to These Terms

Everlasting Visits may update these Terms & Policies at any time. Updates will be posted on this page with a revised effective date.

 

13. Contact Information

For questions regarding these Terms & Policies, please contact us:

Email: [your email here]
Phone: [your phone here]

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Everlasting Visits is committed to providing thoughtful, respectful memorial services with transparency and care.

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