Effective Date: 01.15.2026

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Everlasting Visits understands that circumstances can change. Our refund policy is designed to be fair while allowing us to properly prepare and coordinate memorial visits with care and respect.

 

Booking & Payment

• All memorial visits require full payment at the time of booking

• Bookings must be made at least 14 days in advance

• Preparation begins immediately after booking confirmation

 

Cancellation & Refund Schedule

Refunds are issued based on the number of days before the scheduled visit date:

 

✔ 14 or More Days Before the Visit

• 100% refund

 

✔ 7–13 Days Before the Visit

• 50% refund

 

✖ Less Than 7 Days Before the Visit

• No refund

This policy is necessary due to advance coordination, scheduling, and third-party costs such as flowers and clergy availability.

 

Non-Refundable Situations

Refunds will not be issued for:

• Services canceled less than 7 days before the scheduled visit

• Visits affected by cemetery restrictions that require reasonable adjustments

• Delays or rescheduling caused by weather, cemetery closures, or unforeseen circumstances beyond our control

 

Rescheduling

If severe weather, cemetery closure, or other unavoidable circumstances prevent the visit from occurring as planned, Everlasting Visits will work with you to reschedule the visit at no additional charge, subject to availability.

 

Third-Party Costs

Certain costs (including flowers, clergy coordination, or special memorial items) may be non-refundable once incurred. These costs are factored into the refund schedule above.

 

How Refunds Are Issued

• Approved refunds are issued to the original payment method

• Please allow 5–10 business days for the refund to process, depending on your financial institution

 

Questions or Concerns

If you have questions about this Refund Policy or your booking, please contact us:

Email: [your email here]
Phone: [your phone here]

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Our goal is always to handle each situation with fairness, transparency, and compassion.