Refund Policy

JSUJ LLC, DBA Everlasting Visits
Effective Date: July 19, 2026

At Everlasting Visits, we understand that plans can change during difficult times. Our goal is to provide a fair and transparent refund policy while allowing us to properly prepare, schedule, and coordinate each service with dignity and care.

Payment

Unless otherwise stated in a service agreement, full payment is required at the time of booking to reserve your requested service.

Some services may require a deposit or additional charges based on the scope of work.

Memorial Visit Services

Cancellation Schedule

14 or more days before the scheduled visit

• 100% refund

7–13 days before the scheduled visit

• 50% refund

Less than 7 days before the scheduled visit

• No refund

Immediate Presence Services

Reservations may be made up to one week in advance and no less than 24 hours before the scheduled service.

Cancellation Schedule

24 hours or more before the scheduled service

• 100% refund

Less than 24 hours before the scheduled service

• No refund

Home Transition Services

Because these services often require scheduling third-party vendors, movers, donation organizations, or shipping services, refund eligibility depends on the stage of the project.

If work has not begun and no third-party costs have been incurred, payments may be refunded in full.

If Everlasting Visits has already incurred expenses or scheduled third-party providers, those costs will be deducted from any refund.

Once Home Transition Services have begun on-site, payments are generally non-refundable.

Any deposits identified as non-refundable in your service agreement will remain non-refundable.

Third-Party Costs

Certain expenses may become non-refundable once they have been incurred, including but not limited to:

• Floral arrangements

• Memorial items

• Shipping costs

• Moving or hauling services

• Donation transportation

• Special requests

• Other third-party vendor charges

These expenses may be deducted from any eligible refund.

Rescheduling

If severe weather, natural disasters, cemetery restrictions, unsafe conditions, or other circumstances beyond our reasonable control prevent a scheduled service, Everlasting Visits will make every reasonable effort to reschedule the service at no additional charge, subject to availability.

If rescheduling is not possible, we will work with you to determine an appropriate resolution.

Refund Processing

Approved refunds will be issued to the original payment method whenever possible.

Please allow 5–10 business days for your financial institution to process the refund after it has been approved.

Questions

If you have questions about this Refund Policy or your reservation, please contact us.

Email: everlastingvisits@gmail.com

Phone: 407-901-4146

Our Commitment

Every family and every situation is unique. Whenever possible, we will work with compassion, fairness, and transparency to find a reasonable solution while honoring the time, preparation, and coordination required to provide our services.